Getting Started With Contact Lens For Amazon Connect Amazon Web Services

Call Center Conversational Analytics Amazon Connect Contact Lens Aws With analytics that provide a deeper view of your customer conversations for both voice and chat, you can automatically transcribe customer calls, analyze customer sentiment, discover top contact drivers, redact sensitive data, and more, all natively within amazon connect. In this video, discover how contact lens lets you track the agent compliance of customer conversations in your contact center to ensure standard greetings and sign offs are used, help train.

Call Center Conversational Analytics Amazon Connect Contact Lens Aws With amazon connect contact lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. in this course, you will recognize the benefits, typical use cases, and core concepts of contact lens. Describes how to use amazon connect contact lens to analyze conversations and evaluate agent performance. Contact lens for amazon connect, a feature of amazon connect, provides a set of conversational analytics and quality management capabilities, powered by machine learning, that helps. •new page in amazon connect makes it easy to define and manage custom categories •specified criteria can be keywords, phrases, and conversation characteristics like silence duration and interruption frequency.

Contact Lens For Amazon Connect Features Amazon Web Services Contact lens for amazon connect, a feature of amazon connect, provides a set of conversational analytics and quality management capabilities, powered by machine learning, that helps. •new page in amazon connect makes it easy to define and manage custom categories •specified criteria can be keywords, phrases, and conversation characteristics like silence duration and interruption frequency. Learn how to provision, configure, monitor, and scale a virtual contact center. describes all the api operations for amazon connect, including amazon q in connect, appintegrations service, amazon participant service, cases, contact lens, customer profiles, outbound campaigns, and voice id. Preview of pre released software. final release is subject to change. contact lens documentation: aws.amazon connect contact lens getting started with amazon connect webinar: watch?v=ygjdybwb8j0. Today, amazon web services (aws) announced the general availability of contact lens, machine learning powered contact center analytics for amazon connect. amazon connect is an easy to use cloud contact center that helps companies of any size deliver superior customer service at lower cost. With amazon connect contact lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. in this course, you will recognize the benefits, typical use cases, and core concepts of contact lens.